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snoman

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Reply with quote  #1 
A question for the sales reps out there, which do your customers prefer ?
An on time delivery w/exceptions or a late delivery that's 100% complete
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NoBite

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Reply with quote  #2 
I’ve been a sales rep and a restaurant manager. Either choice, if repeated long enough, is going to encourage the customer to search for other solutions. A less than complete order is going to have me (or you) scrambling. Worst case scenario I can’t fill menu items. That happens and MY customers suffer, you will feel the pain! Same goes for late trucks. But, depending on how late the truck is, maybe less scrambling, if I built in enough safety stock. Speaking as a sales rep, if I had to pick my poison, a late truck that is 100% complete is better than shorts and outs.
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snoman

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Reply with quote  #3 
Thanks for the reply and confirmation of my own experiences w/customers. 
Current routing programs are perfect world and do not account for unplanned scenarios. I have always suggested customers order product to carry through the day as best as possible.
If we have these conversations to educate customers and train drivers to increase focus on quality there's an opportunity for service levels to improve.
When challenges arise I pace myself to allow a 1 hour window so that quality and quantity are delivered in a timely manner.

I'm curious which distributors place a high level of focus on perfect orders w/their drivers ?
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Retiredfoodpro

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Reply with quote  #4 
100% complete and late always. Never eat off the truck poor business practice.  Always have inventory for the days business and order accordingly so a late truck is a non issue. Plan ahead. 
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