Senior Member III
Registered: 1285911517 Posts: 708
Reply with quote #1
Has everyone done the online learning for the latest in Big Brother Sales from Rosemont? I'm sure everybody has nothing else to do all day except log entries into this monstrosity.
What happened to this business? It used to be fun, now it's just a job. And a soul-crushing one at that. I feel sorry for the new people who have their whole careers in front of them. Management has no idea how much most of us hate (a strong word, but, yes) Salesforce. We're all adults. We know what our job is and how to do it. Leave us alone and we'll be fine.
Registered: 1456843203 Posts: 179
Reply with quote #2
Sadly, broadliner, the boys (and gals) at corporate are banking on the fact that any person starting out their career in this business would actually prefer to interact with a machine than a person.
They think it's a selling point to new reps (i.e., Millennials).
Registered: 1487730369 Posts: 35
Reply with quote #3
Too few people working in support for our DC. Couldn't imagine calling customer service for every need. Service requests are the single greatest aspect of our CRM software. I probably couldn't do the job without it and sell as much as I do today.
If you want to hire more TMs, PSSAs, SCs and others and everyone sell less then I imagine we can go back to the way things used to be but the reality is that margins aren't there anymore and volume needs to be.
We can sit around and blame USF for making our lives harder but this is the price of survival in the industry today. You think it's profitable for them to change our CRM/ go to street strategy every few years?- no way! but I for one am glad they are preparing for evolution instead of dying like the dinosaurs!
Registered: 1494879681 Posts: 62
Reply with quote #4
For the more veteran TM's I think it always has been " it aint like it used to be" and will forever be so. Time marches on. As for the younger TM's that were weened on computers it is a world of their creation and they too will prosper until middle 50's. I think US has the best program going forward, PFG is having a lot of fun now but I think in the next few years a dramatic change will have to take place. In reality PFG will be purchased by one or the other between Sysco and US
Registered: 1435108091 Posts: 46
Reply with quote #5
The same thing is happening on the broker side, nothing but reports and training, and I suspect it is industry wide, a sign of the times. It really was a very simple business in the past, just presenting and selling products to customers that you had built relationships with over the years. We now have manufacturers turning down business from large operators, but then want us to increase sales on products that they want to sell based on their profitability, even if the customers aren't interested.
Registered: 1390355748 Posts: 43
Reply with quote #6
Guessing your talking about one of the fry companies. They don't care about business that has been with them anymore, they just keep raising prices. Guess you can do that when ther are only 3 companies out there (4 if you count cavendish). Then they want to give us deals on mashed and sweet potatoes 🙄.
Registered: 1488512906 Posts: 12
Reply with quote #7
Google how many companies and who are using Salesforce. Big players. Look at it differently, they are investing in us.
Senior Member II
Registered: 1264888045 Posts: 454
Reply with quote #8
As much as I hated Salesforce, and I did use it, I hate Sous even more. It is not intuitive or easy to use. Another example of someting being implemented without any input from the people who have to use it.
Registered: 1471280018 Posts: 9
Reply with quote #9
I was actually involved in the Sous development. They started out fully with the right intentions. Taking the basis for Salesforce and tailoring it more into a less click user friendly software that was more inline with our industry. Currently its still in its early stages and hopefully the future upgrades get it to where it needs to be. BELIEVE ME when I tell you the DID involve sales in the development process, it just appears they did not implement what we told them to do! LESS CLICKS!!!!!!!!!!
Registered: 1494879681 Posts: 62
Reply with quote #10
Best to embrace the new programs, it is actually putting you ahead of the game. As others have mentioned PFG will at some point have to come around, the advantage for them will be the programs are tried and tested so the bugs are worked out, in addition the customers will have become used to the new way and probably remark to PFG "what took you so long"
Registered: 1461069569 Posts: 31
Reply with quote #11
Originally Posted by
Sidney Best to embrace the new programs, it is actually putting you ahead of the game. As others have mentioned PFG will at some point have to come around, the advantage for them will be the programs are tried and tested so the bugs are worked out, in addition the customers will have become used to the new way and probably remark to PFG "what took you so long" But in the meantime, they'll keep growing independent restaurant cases faster than US and Sysco? I agree with you that technology can help if used correctly, but I think the customers' first priority is the appropriate usage, not the existence/availability of the technology. Better to be a good sales rep with no tech, than to have tech and be an order taker. But ultimately, it's best to be a great sales rep WITH the technology.