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Junecarter1427

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Reply with quote  #1 
Does anyone find it ironic that USF laid off their ROCs? (Restaurant Operations Consultants). Aren’t they the ones that “Help you make it”?? USF”s slogan is “We help you make it” and they furlough the CONSULTANTS! How can they live with themselves?? How can the ROC’s have any faith in their company??
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Junecarter1427
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formerdsr

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Reply with quote  #2 
Some of us used to say the slogan was "We hope you make it". 

The ROCs were a big help to the newer, trendier restaurants. My customers were very old school, and successful that way. The ROCs weren't much help to them.

One of my former customers is a steakhouse that's been in business for over 50 years at the same location. They were packed for lunch and dinner every day. The son of the original owner runs the place. It runs like a clock.


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reddog7

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Reply with quote  #3 
I think it’s sad that they laid off TM’s. All the Skype calls with John Posey and Pietro both saying they were not going to lay off or furlough TM’S because they didn’t want to confuse the customers. This is a time when the customer needed their TM the most. Some of my customers were not contacted until almost three weeks after I was laid off. This is really helping the customers make it....NOT! I still have not received my severance pay after three weeks. USF just doesn’t care about their employees or their customers.
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northernms

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Reply with quote  #4 
Consultants are the first to get cut.
Some of them are great no doubt.

But at the end of the day they’re low on the totem pole of essential employees.
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rottenlettuce

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Reply with quote  #5 
The companies that are currently cutting TM's/AM's/Consultants (Whatever your company calls a Sales Rep) are going to lose big time when this is over. 

Current cuts from Sysco & USF are proving this.  I know of 5 instances in my market where the Sysco/USF rep lost their job and the business went immediately to a competitor.  Some customers are so angry they have called the DSM and told them not to bother stopping by with the "new rep" and to never step foot in their establishment again.  

This is still a relationship business and will always be.  I have provided more guidance than ever thru this pandemic (and never worked as many hours)  If you are doing your job, your customers know you are an important part of their success and if for some reason the company decides the rep is not essential enough to keep, then they are putting the account at risk too.

My customers are like family - and the majority of them would be willing to do whatever it takes to get back at the company if they felt I was being mistreated or saw that I was let go.   The smart companies are investing in their reps right now.  They are making sure they are ok.  Sure, they need to see results and it's coming back slowly.   The companies that hit the eject button on reps a few weeks ago are going to be sorry.


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northernms

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Reply with quote  #6 

I agree RottenLettuce

 

I thought we were specifically talking about specialists

 

Like Chef Specialist or business specialist

those guys don't *usually* have the close relationships and can't easily demonstrate their value when shot hits the fan

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formerdsr

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Reply with quote  #7 
rottenlettuce,

You got that right. It's something that USF and Sysco seems to have forgotten in their push to dominate the market. It's always been about relationships. It doesn't matter if your customer sees you once or twice a week, orders online or over the phone. I had many of my customers for over 20 years. I had one for over 35 years. 

This was brought home during the aborted USF/Sysco "merger". I had many customers tell me they wouldn't buy from me if the deal went through. Probably 60% of my route. People in my territory REALLY hated Sysco.

I had one customer I shared with a smaller independent that was gobbled up by Sysco. The Sysco rep showed up to take over the indy rep's business. It didn't last long. The indy rep found a new home, and got his portion of the business back. Sysco was gone in five minutes. They haven't been able to get back in. 

Quote:
Originally Posted by rottenlettuce
The companies that are currently cutting TM's/AM's/Consultants (Whatever your company calls a Sales Rep) are going to lose big time when this is over. 

Current cuts from Sysco & USF are proving this.  I know of 5 instances in my market where the Sysco/USF rep lost their job and the business went immediately to a competitor.  Some customers are so angry they have called the DSM and told them not to bother stopping by with the "new rep" and to never step foot in their establishment again.  

This is still a relationship business and will always be.  I have provided more guidance than ever thru this pandemic (and never worked as many hours)  If you are doing your job, your customers know you are an important part of their success and if for some reason the company decides the rep is not essential enough to keep, then they are putting the account at risk too.

My customers are like family - and the majority of them would be willing to do whatever it takes to get back at the company if they felt I was being mistreated or saw that I was let go.   The smart companies are investing in their reps right now.  They are making sure they are ok.  Sure, they need to see results and it's coming back slowly.   The companies that hit the eject button on reps a few weeks ago are going to be sorry.


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formerdsr

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Reply with quote  #8 
But, that's what USF wants. We're no longer a foodservice distribution company. We're a marketing company. The internal mission statement is: "This is what we want you to sell, and this is how we want you to sell it." The ROCs push all these things that most restaurants don't want or need.

Quote:
Originally Posted by Spilt_milk
I think the specialists are a waste Of time and money.  ROC’s could be useful if they weren’t trying to sell VAS all the time.
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rottenlettuce

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Reply with quote  #9 
Quote:
Originally Posted by northernms

I agree RottenLettuce

 

I thought we were specifically talking about specialists

 

Like Chef Specialist or business specialist

those guys don't *usually* have the close relationships and can't easily demonstrate their value when shot hits the fan

You are correct - and my bad, but hey, at least I got to vent about how crappy Sysco and USF are to their reps!!!
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