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deville215

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Reply with quote  #1 
Whenever I speak to certain folks in the industry, I often here that the order of superiority when it comes to use of technologies (either for operations or forward-facing for customer) it goes 1) US Foods, 2) SYY, and 3) PFG. 

I'd love to know if you guys find this to be accurate and why or why not?
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Spartandawg

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Reply with quote  #2 
Gordon Food Service has to be on this list...very forward thinking tech
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deville215

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Reply with quote  #3 
Let's just keep it to the big 3 please. That's what I'm focused on.
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DENFOODIE

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Reply with quote  #4 
US Foods has the best. Not just online ordering but truck tracking, etc.
Sysco is now trying to mirror US Foods online ordering platform. 
PFG is about 5 years behind both.
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Slings_Cabbage

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Reply with quote  #5 
Sysco's New Mission Statement:  To be Salesforce.com's most valued and trusted business partner.
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deville215

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Reply with quote  #6 
What's the SYY comparable to Cookbook? Do US and SYY really do anything particularly different in how they price? It's still more about analytics and less about leeway for the Sales guy right?
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2 companies down

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Reply with quote  #7 
PFS is right behind following
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Sales424

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Reply with quote  #8 
In your dreams PFG is right behind.
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FSVET

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Reply with quote  #9 
USF and Sysco are still seen as two sides of the same coin by customers no matter what the braintrust in Rosemont says.

The local independents are coming on fast with better service and prices. Online ordering and all the bells and whistles doesn't impress customers. Decent prices, orders delivered complete and on time are what customers want.

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Sadbuttrue

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Reply with quote  #10 
As an end user, USF tech destroys Sysco's and PFG.  

USF
Multiple languages
One login without having to switch to other programs
Menu Analysis actually works
Admin rights for staff, who can do what
My staff see's personal ads from my rep pop up on ideas, specials, etc
Pics on about 90%
My chef's can load a recipe and send it out with the menu analysis on the spot to different locations
If a product is out of stock, it offers me multiple choices with all info, label, nutri, price
My staff can seriously incorrectly spell products and it finds it
Inventory management that works and is easy
Tracking of truck is accurate
Won't work offline correctly if in the cooler or basement or some other location
Very similar to Amazon

Sysco
Down or updating all the time
Want a different language, use google translator
Truck tracking is a joke - it's horrible.  They told me it was due to pings near other locations, but when it says it will arrive at 9, and it's already 1 my staff has to call.
Menu analysis doesn't work correctly, the math is severally off.
Pics on about 20%
Inventory management still in beta and feels like it requires a PHD.

Overall, Sysco made it look similar, but it doesn't work well.  It's not user friendly compared to USF.  The prices tend to be a little higher at USF, but their menu analysis updates my staff daily so if the margins are in line on the plate, it's not really an issue.  When you combine this with USF actually being able to deliver product on the delivery day and normally (I would estimate about 90%) of the time in the right window, I have to say USF is better. 

Sysco's inability to even get the delivery on the delivery day is just so horrible.  I noticed Pietro's comments in a recent interview stating they had no issues getting customers their delivery, and I so far have to agree.

PFG - don't even bother with their tech.  To frustrating.

 
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deville215

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Reply with quote  #11 
For a company that is supposed to have some of the best technology, how is it that they has such a poor NPS? Where is the disconnect in providing quality/accurate service?
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FSVET

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Reply with quote  #12 
Out of stocks, late trucks, mispicks, shorts on truck. Orders not delivered because of hours of service. They have to be reshipped.

Centralized purchasing and clueless buyers in Rosemont. They don't know the markets we serve. Their bonuses are based on how tight their inventories are, so TMs and AEs are stuck trying to recover. In California, that means getting product on van or via courier.

Remember, only the shareholders matter.

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deville215

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Reply with quote  #13 
I'm sorry but this still doesn't quite answer how a company like USFD or SYY with such scale and insights (given their technologies) can foul up the basic tasks of delivering the right product on time. One should be able to manage working capital all while providing the customer with what they want - the definition of inventory management. And if they really are doing this so consistently, then how are they outgrowing the broader market and taking share? Why do customers continue to use them? Is PFGC just as bad? 

On a side note, it seems a bit too easy to blame shareholders or Wall Street simply because a company can't provide its customers with great service. Most institutional investors seek out companies with sound business models (solid top line growth, margin expansion and robust FCF) and management teams that are looking to position their respective company well for the long term, not the next quarter. The harsh truth might be that what is best for the company/shareholder just isn't for the sales person as the industry evolves. 
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DELIDUDE

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Reply with quote  #14 
I've seen USF, Sysco, Cheney, PFG and GFS ordering platforms and without a doubt USF is in a different class with its easy to use capabilities. Guys- Its NOT EVEN CLOSE.  USF invested in technology years before Sysco and in fact during the failed merger process the Sysco people came out and admitted that they were way behind USF in technology and that was a huge reason to acquire USF.  


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Sidney

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Reply with quote  #15 
Not sure what the other folks have but the US Foods on line experience is very good.
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joesales

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Reply with quote  #16 
Both SYY and USF answer to the Stock price.... how long can they keep the stock price supported with real customer satisfaction so low....  ??  SYY has been doing it for years,  what we do or think in street sales really does not matter....


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